FAQ

IS BAOBAE.COM A SECURED WEBSITE?

Yes. Any information you transmit on BaoBae.com is processed by an industry-standard data encryption system call Secure Socket Layer (SSL). Online payment service is provided by PayPal. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL transaction encryption.

WHAT IS YOUR
CONFIDENTIALITY POLICY?

Customers may purchase from BaoBae with or without having to create an official account on the e-boutique. However, when you place an order, your name, address, email address and other vital information to conduct business must be provided. However, rest assured that BaoBae will only share necessary personal information for the purpose of processing your order through our merchant service

WHERE DOES BAOBAE DELIVER?

BaoBae is happy to deliver your order to anywhere in the world.

WHAT ARE THE DELIVERY COSTS AND SHIPPING TIMES?

Please refer to our Shipping page.

HOW CAN I TRACK MY ORDER?

Please sign into your account to track the order. In addition, an order dispatch email will be sent to you with the tracking number.

HOW IS MY ORDER PACKAGED?

From the card with a printed note, to the signature gift-wrapping, you can be assured that the recipient will enjoy receiving their gift. Gift-wrapping is a complimentary service we are happy to offer..

HOW CAN I RETURN OR EXCHANGE A PRODUCT ORDERED ON BAOBAE.COM?

We wish for each customer to be delighted with their purchase, but if for some reason you wish to purchase a different size or another item from our shop more fitting to your needs, please log into your account to select the item for exchange and we will process your request after review. Please note, all returns must be sent within one week of receiving your order. Each return is to be sent back to BaoBae in perfect condition, unworn, unused, with tags still attached, receipt, and reason for the return. Please refer to our Shipping page.

WHICH PAYMENT METHODS ARE ACCEPTED ON BAOBAE.COM?

We accept PayPal payments, which accept Visa, MasterCard, American Express & China UnionPay credit card payments. Bank Transfer is also accepted to our HSBC account.

HOW DO I KNOW WHICH SIZE TO CHOOSE?

For each item, there is a size chart based on the vendor’s specifications on the product page. If you are unsure which size to select, please feel free to email us and we will be happy to assist in any way we can.